Which type of report focuses on key performance indicators, such as revenue or customer satisfaction?

The answer pertains to the concept of reports that highlight key performance indicators (KPIs) relevant to an organization’s objectives, including metrics like revenue and customer satisfaction. Business value reports are specifically designed to evaluate and communicate how well an organization is achieving its strategic goals through these critical metrics. By presenting data in a way that aligns performance with business objectives, these reports help stakeholders to understand the overall health of the organization and make informed decisions.

In contrast, process metrics are more focused on the efficiency and effectiveness of specific processes within an organization rather than overarching business objectives. Though they can inform decision-making, they do not directly emphasize high-level performance indicators such as revenue or customer satisfaction.

Charts like pie charts and gauges are visualization tools used to represent data but do not encapsulate the idea of a report that specifically targets business value or KPIs. A pie chart presents proportions of a whole in a graphical format, and gauges visually indicate performance against a target. While these tools can be part of a business value report, they themselves do not focus solely on the key performance indicators or the broader strategic insights of the organization. Thus, business value reports are the most suitable choice for focusing on critical KPIs.